FAQ – Alionprint

1. Ordering & Quotation

To prepare an accurate quotation, we usually need the product type, size, material, quantity, printing requirements, delivery destination and, if available, your artwork or reference images.

Yes. Most of our products are made based on customer requirements such as size, material, printing content, finishing and quantity. Pricing is confirmed case by case according to the project details.

There is no strict MOQ for most custom orders, but a setup charge applies. For many products, smaller orders are mainly priced around the setup cost, while larger quantities usually benefit from a lower unit price.

Custom printing includes setup and production preparation costs, so smaller orders usually have a higher unit cost. In general, the larger the quantity, the lower the average cost per piece.

Yes. If the final artwork is not ready, we can still provide an initial quotation based on your product type, size, material, quantity and reference requirements. Final pricing may be adjusted after artwork or specifications are confirmed.

2. Samples & Small Orders

Yes. For custom projects, samples are usually charged rather than provided free of charge. Sample cost depends on the product type, size, material and printing requirements, as sample production also involves setup, material and labour costs.

In most cases, custom samples are charged. This is because sample production also involves material, setup and labour costs.

For custom printing, even very small quantities may be possible, but a setup charge still applies. This means one-piece or very low-quantity orders are usually less cost-effective than bulk production.

For selected items, we may offer standard samples or available stock for direct purchase. Please check the relevant product page or contact us for current availability.

This depends on the product type and project arrangement. Please contact us with your specific requirements and we will advise based on the case.

3. Production & Printing

We usually accept AI, PDF, PSD and high-resolution JPG files. Vector files are preferred for the best printing results. If you are unsure whether your file is suitable, we can review it before production.

Yes. We can review your files before production and point out any obvious technical issues related to print suitability. Final responsibility for approved artwork remains with the customer.

We check artwork carefully before production and aim to match approved files as closely as possible. However, slight colour variation may occur due to different materials, printing methods and screen-to-print differences.

Slight colour variation can occur due to different screen settings, materials, surface finishes and printing methods. This is normal in printing production, and we aim to keep the result as consistent as possible with the approved file or sample.

Production lead time depends on the product type, quantity, finishing requirements and current production schedule. Sample production and bulk production are quoted separately, and the exact lead time will be confirmed based on your order details.

Urgent orders may be possible depending on the product type, quantity and production schedule. Please contact us in advance so we can confirm feasibility.

4. Shipping & International Orders

We can arrange shipping based on your needs, including sea freight, air freight and courier services. If you already have a preferred forwarder, shipping company or courier, we are also happy to work with them.

Yes. If you have your own freight forwarder, shipping agent or courier account, we can coordinate with them for dispatch once production is completed.

We can coordinate shipping according to the customer's needs, including sea freight, air freight and courier shipment. Shipping arrangements are discussed case by case, depending on destination, order size and delivery urgency.

We focus on printing and production. Shipping and customs arrangements may vary depending on the logistics method and destination country, so specific details should be discussed based on the order.

Shipping cost depends on the package size, weight, destination, shipping method and delivery requirements. It is quoted separately unless otherwise agreed.

5. Quality & After-sales

We check artwork before production and monitor production according to the project requirements. Final quality is based on the approved specifications, materials and sample or file confirmation.

If there is a confirmed quality issue, please contact us promptly and provide clear photos, quantity details and a description of the problem. We will review the case and discuss a suitable solution based on the situation.

Please contact us as soon as possible after receiving the goods, ideally with clear photos and quantity details, so we can review the issue efficiently.

Not always. Screen display and printed results may differ slightly due to material, colour settings and printing method. We recommend confirming important details through files, samples or production approval wherever possible.

6. Materials & Sustainability

We work with a range of materials depending on the product type, including paperboard, corrugated board, PVC, PET and PP film. Material selection is discussed according to the application and project requirements.

Yes. If you are unsure which material is most suitable, we can suggest options based on the product use, appearance, budget and quantity.

For selected projects, we may recommend paper-based or other lower-impact material options where suitable. Available choices depend on the product type and application requirements.

Not necessarily. Material choice depends on the product application, printing requirements and customer needs. We can discuss available options based on the project.

Let’s Talk About Your Project

Whether you need packaging, PVC printing products, patch-related printing support or a fully custom order, we are happy to discuss your requirements.

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